Frequently asked questions
What is Tuzu?
A virtual companion that’s also an assistant. You chat together, and Tuzu notes your appointments, makes lists and brings you the news.
What can Tuzu do?
Tuzu answers questions, notes appointments and birthdays, writes lists, brings 5 news stories a day and remembers what you like. Tuzu also looks at photos and PDFs, drafts emails and messages, and has a radio and a quiz.
Is Tuzu a real person?
No, Tuzu is an artificial intelligence, and always tells you so if you ask.
Where does it work?
On the web, at tuzu.my. Coming soon to iPhone, iPad and Android.
What if I don’t open it for days?
No harm done. Tuzu never gets sad and you lose nothing: you count the days together.
Can I give Tuzu a name?
Yes: you pick the first part, and “Tuzu” stays after it, as in “Mochi Tuzu”.
Do I need an account?
Not to try it. After a few messages, Tuzu asks you to create one, with Google or your email.
If I change phones, do I lose everything?
No: with an account, you get back the game, the chat, the agenda, the notes and the memories.
What languages does Tuzu speak?
Italian, English, French, Spanish, German and Portuguese. If you write in another language, Tuzu replies in that one.
How many news stories does Tuzu bring?
Five a day, with sources, even on the free plan. You choose the topics and the country.
Does it work with my phone’s calendar?
Yes, if you connect it: Tuzu reads your events there and adds the new ones.
Can Tuzu search the web?
Yes, when needed, and always tells you the source. With Premium, up to 30 searches a day.
Does Tuzu send messages or emails on its own?
No. Tuzu prepares a draft, you check it and send it with a tap.
Does Tuzu have a radio?
Yes: pick from the most popular stations in your country, or search for one. While it plays, Tuzu puts on headphones.
Can Tuzu make mistakes?
Yes: Tuzu is an AI and can be wrong. Check important things, and for health, legal or money matters, talk to a professional.
Is Tuzu free?
Yes, there’s a free plan: about 10 messages a day, the 5 news stories, the agenda, the notes and the whole game.
What is energy?
Each message uses a little, and it refills by itself in 24 hours. When it runs out, Tuzu sleeps until it refills.
Can I talk to Tuzu out loud?
Yes, with Premium: tap the microphone and Tuzu answers out loud. There’s also live conversation, like a phone call.
Can I pay on the website?
No: Premium is activated in the app on your phone, and you pay with Apple or Google.
How do I cancel Premium?
In the store settings, Apple or Google, at least 24 hours before renewal.
Can I delete my data?
Yes: go to Tuzu → Account → Delete account. Your account, game, chat, agenda and notes are deleted right away.
Who reads my messages?
They go through our server to Claude, Anthropic’s AI, which writes the reply. Anthropic doesn’t use them to train its models.
Do you sell my data?
No. We don’t sell your data and we don’t use it for advertising.
Is Tuzu always listening?
No: Tuzu only listens when you tap the microphone or the phone, and only with Premium. We don’t save the audio.
Where do my photos go?
They stay on your phone. If you attach one in the chat, it goes to Claude just once, with the message.
How old do I need to be?
Tuzu is for people aged 18 and over.
What is Tuzu Box?
A small box for your home, on the way: Tuzu uses it for the TV, the printer, the lights and the cameras.
What is Tuzu TV?
The page the box shows on your TV: Tuzu, the time, the day’s news, your photos and the radio.
Is the box safe?
The box only talks to Tuzu and opens no ports on your home network. Updates arrive on their own.
When is Tuzu Box coming out?
It’s in testing. When it’s ready, you’ll find it here on the site.
No questions found.